My jotform add isn't working right. When people fill it out on my site, it's not going through to my email.

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    classanational
    Asked on October 25, 2011 at 03:28 PM

    I created a JotForm account, made my form (which is an app), and put it in my website.  When people fill it out & submit it, it's not going through to my email.

     

    How do I fix this problem?

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    AtacanC
    Answered on October 25, 2011 at 03:46 PM

    We apologize for any inconvenience this may have caused. Did you check your junk mail folder? If there is nothing, please change your sender e-mail to noreply@jotform.com as shown below.

    1. Click on "Setup and Embed" tab on the form builder toolbar

    2. Click on "Email Alerts"

    3. Select Notification

    4. Click on "Reply-to and Recipient Settings" 

    5. Change ''Sender E-Mail'' to noreply@jotform.com.

    You can also add these ip addresses to your mail provider's whitelist:

    174.34.57.214

    174.34.57.216

    174.34.57.218

    174.34.57.219

    208.117.50.251

    If this still doesn't work, please do let us know. So we can investigate further.