What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My jotform add isn't working right. When people fill it out on my site, it's not going through to my email.

    Asked by classanational on October 25, 2011 at 03:28 PM

    I created a JotForm account, made my form (which is an app), and put it in my website.  When people fill it out & submit it, it's not going through to my email.


    How do I fix this problem?

    Page URL:

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    Answered by AtacanC on October 25, 2011 at 03:46 PM

    We apologize for any inconvenience this may have caused. Did you check your junk mail folder? If there is nothing, please change your sender e-mail to noreply@jotform.com as shown below.

    1. Click on "Setup and Embed" tab on the form builder toolbar

    2. Click on "Email Alerts"

    3. Select Notification

    4. Click on "Reply-to and Recipient Settings" 

    5. Change ''Sender E-Mail'' to noreply@jotform.com.

    You can also add these ip addresses to your mail provider's whitelist:

    If this still doesn't work, please do let us know. So we can investigate further.