What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form will not allow students to upload video file

    Asked by Erica   on March 03, 2015 at 01:39 PM

    We have created a form to be used as an application to summer program.

    One of the requirements is that students upload a short video. Until recently this was working fine.

    Now students report that after they add and upload the file they are prompted to upload the file again. As the video is a required part of the application, students are currently unable to apply for our program. 




    Page URL:

  • Profile Image
    JotForm Support

    Answered by Charlie on March 03, 2015 at 02:45 PM


    Unfortunately, I'm unable to replicate the problem. The students might be uploading invalid files or the uploading process was interrupted due to a connectivity issue.

    Here's my screenshot with the test submission, you can check your submissions page to see my uploaded video file.

    I would recommend that you use the default File Upload field and replace the Kloudless File Upload and see it works better for your students. Or you could also try other Video widgets that we have here: http://widgets.jotform.com/category/video.

    See if this solves the problem. If you get the error in your end do let us know.

    Thank you.