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  • Profile Image

    Issues setting SMTP for Newsletter App

    Asked by writeandpolish on March 03, 2015 at 02:19 PM

    I'm not able to make this work.

    I've created a form

    I tested it

    I go to the notification and try to fiddle around with it to get e-mail settings and can't find anything that looks like the images in the example above.

    This SEEMS like the best solution to my HTML email provider (Vertical Response) not offering a "forward to a friend" feature. But I can't actually make the workaround work.

    HELP!?



    This is a re-post of a comment on New App: JotForm Email Newsletters

    Vertical Response html email settings workaround
  • Profile Image

    Answered by Sean on March 03, 2015 at 03:19 PM

    I am afraid that I am not clear on your issue. Can you be a little bit more specific so that I can fully understand your issue?

    Are you saying that you are not seeing the SMTP Settings when trying to configure the Email Newsletter App? Please advise.


    Thanks

  • Profile Image

    Answered by writeandpolish on March 06, 2015 at 11:34 AM

    I realized that I needed to do all the stuff that I did, and THEN go to a whole other place (http://apps.jotform.com/app/email_newsletters) and then go through a process there. I was trying to follow the steps in this article (http://www.jotform.com/blog/blog_display.php?if_id=116) from the regular JotForm control panel/dashboard for my form.

    New issue, though:

    I can't make the SMTP settings work:
    * Is the Host supposed to be the outgoing server name? Or something else?
    * I assume I should be using the port number that is my actual saved outgoing, rather than the one that defaults?

    Suggestions?

     

  • Profile Image

    Answered by Sean on March 06, 2015 at 12:56 PM

    When adding your SMTP settings to the Newsletter App, you will need all the outgoing settings for your email domain. Did you contact your host/server/email provider for the information needed?

    The host name can either be an IP address or a domain (similar to your website domain). You won't be able to successfully add your settings without the correct information so it is best that you contact your email provider or your host/server provider for those specific information.

    The port number that was automatically place there would be replaced with the correct one when you receive the information from your provider. Can you contact them for the settings and let us know the outcome then? We will await your response.


    Regards

  • Profile Image

    Answered by writeandpolish on March 06, 2015 at 01:13 PM

    No, I went to my Outlook settings and plugged the details in from there.

    But, they give the outgoing server name, but don't call anything "host." The outgoing smtp server name is smtp.bizmail.yahoo.com   But that doesn't seem to satisfy the system.

     

  • Profile Image

    Answered by Sean on March 06, 2015 at 02:28 PM

    Ok, thank you for the additional information.

    I was doing some research on the yahoo mail settings and I stumbled on a few other combinations that you could try.

    Combination !:
    Yahoo! Mail SMTP server address: smtp.mail.yahoo.com
    Yahoo! Mail SMTP port: 465
    Yahoo! Mail SMTP TLS/SSL required: yes

    Combination 2:
    Yahoo! Mail SMTP server address: plus.smtp.mail.yahoo.com
    Yahoo! Mail SMTP port: 465
    Yahoo! Mail SMTP TLS/SSL required: yes

    Can you try those and let us know the outcome?

  • Profile Image

    Answered by writeandpolish on March 07, 2015 at 12:52 AM

    I tried a LOT of combinations. In the end, setting the TLS/SSL to None-Secure seemed to do the trick. I used the bizmail server name, and it may have worked, in the end, with either port 465 or 587.

    So...go figure.

    And, in the end, I realized that I needed to send it not from my account but from an address at the client domain, which is hosted elsewhere anyway.

    It was a learning experience!

     

    Cheers,

  • Profile Image

    Answered by Sean on March 07, 2015 at 08:14 AM

    It is good that you got the issue resolved and thank you for the update on what you have done to resolve the issue.

    Do bare in mind that we are always here to help out so contact us if you ever feel the need for further assistance.


    Regards