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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Replying to people using my contact form

    Asked by Joules on March 03, 2015 at 10:24 PM

    Hi ,

     

    I am having a simple issue with my form. I recieve emails through my contact form. When I click reply it always sets the recipient to my own email address, it originally set it to noreply@jotform.com . How do I set it so that when I click reply it automatically inserts the customers email address as they have filled in my form?

     

    Thanks

     

    Julian

    Page URL:
    http://www.julianjardine.co.uk/contact.html

    contact form Emails JotForm recipient
  • Profile Image
    JotForm Support

    Answered by Charlie on March 04, 2015 at 03:57 AM

    Hi Julian,

    If you are looking on reply to the users who filled out the form, you can do that by viewing the submission and directly clicking the "Reply" button there.

    1. In your "My Forms" section, choose the form and click "Submissions".

    2. In the submissions, you can scroll down to see the grid list, you can the list of the submissions that you have. You can choose specific ones and reply to them using the "Reply" button.

    3. Here's you can instantly see that the email is automatically filled out in the "To" field. 

     

    I hope this helps. 

    Thank you.