What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Contacts not adding to MailChimp

    Asked by bwaard on March 04, 2015 at 12:36 AM

    Hi,

     

    I've tried EVERYTHING, including advice given in other forum posts but I can't figure this out.

     

    The form on the bottom of this page...  http://www.apparatus.ca/build-music-industry-relationships-can-proud/

    ... submits the form but the mailchimp integration doesn't work.  The contact isn't added to my mailchimp list.

     

    Here's what I've tried:

    1) reintegrating - X

    2) generating another API & reintegrating - X

    3) generating another API, logging out of JotForm, logging back in & reintegrating - X

     

    The form appears to submit fine (I get an email notification from jotForm and the success redirect works) but my contacts are not being added to my MailChimp list.

     

    ideas?

    Page URL:
    http://www.apparatus.ca/build-music-industry-relationships-can-proud/

    adding JotForm email notification music www
  • Profile Image

    Answered by Shadae on March 04, 2015 at 07:33 AM

    Hi bwaard,

    After reviewing your account, I am currently seeing that you have one submission associated with the form.

    After recreating the integration, have you received any additional submissions to see if the information has gone into MailChimp once the new integration has been created?

    If you received new submissions and they are still not being sent please try the following steps:

    1. Remove integration 

    2. Clear your form cache

    3. Recreate integration

    Once it has been recreated please attempt to do test submissions. Both on your embedded form and your direct form.

    I hope this helps, please inform us if you need further assistance.

  • Profile Image

    Answered by bwaard on March 04, 2015 at 11:20 AM

    Thanks Shadae.

    I cleared the cash and then reintegrated and it worked.

  • Profile Image

    Answered by Sean on March 04, 2015 at 11:36 AM

    Thank you for the update bwaard.

    You are welcome for the assistance offered. If you feel the need for assistance for any other issue, feel free to contact us and we will be more than happy to help out.