Having issues when someone tries to upload a large file

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    Asked on March 04, 2015 at 10:19 AM

    A user reports that they tried to upload too large a file, and got an error message, but was unable to go on to stop the requested upload or upload another file without going out of the form and starting again.  Is there any way this could be avoided?

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    Answered on March 04, 2015 at 11:11 AM

    Could you let us know how big was the file? We have a 1GB size limit per submission and I see that you've also set a max file size for your upload fields.

    If the size of the combined files exceeded that limit then an error message will be shown. You can increase that limit if you want to receive larger files.

    Let us know if you need further assistance.
    Thank you.