What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cannot view form submissions

    Asked by fernannyozviak on March 04, 2015 at 11:45 AM

    I am unable to view my forms or for submissions. The entire Jotform website is reading like a site map and there are no graphics which makes it impossible to navigate and use. When will the site be working correctly again?

    Page URL:
    http://www.jotform.com/contact/

    Screenshot
    Submissions cannot view view form My Forms JotForm site
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    JotForm Support

    Answered by BJoanna on March 04, 2015 at 11:56 AM

    I checked one of your form and it is displayed good. Maybe you have problem with browser caching.

    Can you just please delete browser cache or just simply try to use some other browser?

    Maybe you can also try to log out and log in again from your account. 

    Please inform us if you need more assistance.

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    JotForm Support

    Answered by ashwin_d on March 04, 2015 at 12:44 PM

    Hello fernannyozviak,

    I'm sorry for the trouble caused to you.

    It seems to be a browser related cache issue. Here are the steps you should follow:

    1. Clear your browser cache. The following guide should help you in clearing browser cache:  http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache 

    2. Once the browser cache is cleared, click on the following URL to sign in to your JotForm account:  http://www.jotform.com/?noCDN=true 

    3. Then try to view your form's submission.

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!