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  • Profile Image

    One of the smooth signature widget displays "404 Not Found" error message.

    Asked by southernstar on March 04, 2015 at 12:16 PM

    We are having issues with this form all of a sudden. When you hit "submit" it goes to "PLEASE WAIT" and never leaves that page.

    Page URL:
    http://form.jotformpro.com/form/41080459577966

    Screenshot
    please wait all and form all
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 04, 2015 at 01:06 PM

    Hello southernstar,

    I'm sorry for the trouble caused to you.

    I am not sure if the problem started happening only recently. Upon checking your form, I found that last field of your form is a "Smooth Signature" widget which is form some reason displaying "404 Not Found" error message. Please check the screenshot below:

     

    This widget has always been hidden in your form and that is the reason none of your form's submission data has captured signature from this particular widget.

    I am reporting this issue to our back end team. We will get back to you as soon as we have any update from them. For now, I would suggest you to delete the last smooth signature widget form your form and that should solve your problem.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by widgets on March 05, 2015 at 02:46 AM

    Hi, thank you for reporting the issue, unfortunately you have to reintegrate the smooth signature to your form ( the signature widget that was mention by my colleague - the hidden signature widget ).

    If I'm not mistaken, It was an outdated version of the widget the only solution is to remove and replace it with something new.

    Please let us know if that suggestion works fine from your end.

    Regards,
    Widget Team