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    Jotform app lagging on iPhone 6 iOS 8 - it always needs to log out and back in for it to work

    Asked by Wtfuck on March 04, 2015 at 02:10 PM

    Not working properly on iPhone 6 iOS 8.

    Lag sometimes, always need to logout login...



    This is a re-post of a comment on Announcing JotForm iOS App Version 2: A New Beautiful UI, and iPad Landscape Support

    logout ios Properly
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    Answered by Sean on March 04, 2015 at 02:49 PM

    Thank you for reporting this to us.

    I will have this information escalated to our development team so that they are aware of this issue. Did you try removing the app and adding it back to the phone to see if the issue would persist? Perhaps restarting the phone and launching the app again would help?

    You should also ensure that you don't have multiple apps running in the background. This would use up your phone resources hence causing the app to malfunction. We would appreciate it if your provide an update on this after you try the suggested steps above. 


    Thanks

     

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    JotForm Support

    Answered by KadeJM on March 05, 2015 at 09:54 AM

    Wtfuck, I've checked this on my end since I have an iPhone 6 as well but so far it is working as I am unable to replicate any sort of lag issues at the moment.

    Are you using the latest version of iOS 8.1.3?

    Where exactly are you seeing lag? Is it immediately after you try to log in?

    If so then please note that the App first will appear to lag even though it should not as it pulls your submission data. The process can take up to roughly about a minute possibly a little more but it is usually less in most cases. Please note though that it will vary slightly depending upon the amount of data that you have in your account at which point you should see everything after a few seconds then a little while later it should be accessible.

    If it's still lagging on your side then when you say it lags out and that you have to log back in does that mean that you are seeing it lag and stop responding? Does it ever arrive after a minute or two to use your submissions or is it freezing up at that point? Please explain more about what you are doing when this happens if possible.