What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Incomplete Payments

    Asked by ddbrokers on March 04, 2015 at 02:11 PM

    So this wont charge the customer. We have to contact them and have them do it again?

    This is a re-post of a comment on How to view incomplete payments

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    JotForm Support

    Answered by Welvin on March 04, 2015 at 02:35 PM


    Yes, incomplete payment means that the submitter refused to pay and close the Paypal payment page after being redirected to it.

    You will have to contact the submitter to complete the payment so you can mark the transaction as complete in the incomplete payment section of the form. Of yes, ask the submitter to re-submit again the form.

    Thank you!