- ddbrokersAsked on March 04, 2015 at 02:11 PM
So this wont charge the customer. We have to contact them and have them do it again?
This is a re-post of a comment on How to View Incomplete Payments
- JotForm SupportWelvinAnswered on March 04, 2015 at 02:35 PM
Yes, incomplete payment means that the submitter refused to pay and close the Paypal payment page after being redirected to it.
You will have to contact the submitter to complete the payment so you can mark the transaction as complete in the incomplete payment section of the form. Of yes, ask the submitter to re-submit again the form.