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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm not getting any notifications of forms that have been filled out, how do I do this?

    Asked by nikolasa on October 25, 2011 at 10:47 PM

    I've created email notifications via the form preferences but am not getting any notifications that a form has been filled out (even those that have been pay for via paypal)... any suggestions?

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    Answered by allanftd on October 26, 2011 at 01:12 AM

    Hi nikolasa,

    For us to help you further, may we ask for the name of the form that you're having difficulty with? In the meantime, please follow the solutions presented on the following thread and see if it will work for you:

    http://www.jotform.com/answers/52669-i-am-not-receiving-submissions#4

    We'll await your response so that we can further test and investigate your problem. We apologize for any inconvenience.

    Thank you for using JotForm!

    Allan
    JOTFORM SUPPORT

     

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    Answered by nikolasa on October 26, 2011 at 05:01 PM

    Hiya Allan - the form is Mana Membership Application Form :) will check out your link now, thanks for the prompt response :) - always appreciated!

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    Answered by nikolasa on October 26, 2011 at 05:02 PM

    Doh, just tried that link, I'm logged in currently and I keep getting sent to a "login page" where I input my details but then get returned to the login page again DOH!

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    JotForm Support

    Answered by NeilVicente on October 26, 2011 at 05:31 PM

    @nikolasa,

    Your form has a condition which makes it send the notification emails to joeann@mana.net.nz.

    Can you please confirm if you're receiving notifications on that email address? Check the Spam folder if they're not in your inbox. If you still can't find them there, try changing the notification's Sender E-mail to noreply@jotform.com. Go to Setup & Embed > Preferences > Email Alerts > Application Submitted.

    After changing the settings, kindly do a test submit to check if the notifications are being sent successfully. Please let us know the results afterwards.

    We look forward to hearing from you soon.

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    Answered by nikolasa on October 26, 2011 at 05:49 PM

    Heya Neil! I soooo didn't realise that, and have removed the condition! Thanks for working that out!! wonderful!! yay!