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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Invalid Form URL when clicking on the link in Email History link

    Asked by RockyForm on March 04, 2015 at 04:37 PM
    A note:  I went into my account and see the two forms are in the history that I just sent.  I still get a INVALID FORM URL message when I try to click on the link.
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    Chief Technology Officer

    Answered by eee on March 04, 2015 at 04:51 PM

    Hey,

    What is the URL you're getting error ?

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    Answered by RockyForm on March 04, 2015 at 08:11 PM
    Invalid Form URL
    This form is not available for this domain.
    http://www.jotform.co/form/40125817897867   or
     
    =========================================
    Browse Activity Logs for Your Account
    Date
    Description
    Last Week
    Emails
    Wed, 4 Mar 15 - 14:19
    Email sent to gabuzbee@yahoo.com  #40125817897867
    Wed, 4 Mar 15 - 09:49
    Email sent to mnelms@rmcc.org  #31476312083146

     

    The first link is from the History, the green link info is from the - email section of the history

    Both say invalid form url.
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    Answered by Shadae on March 04, 2015 at 08:53 PM

    Hi RockyForm,

    I do apologize for the issue that you are experiencing with accessing your form. After reviewing the information provided, I was able to access both of your forms without an error.

    When you get the invalid form url error, it means that the form is trying to be accessed on the wrong domain. Once you select the link provided with the error it will allow you to access the form on the correct domain.

    Please select the link provided with the error and inform us if you are able to access the form.

    Thank you.

     

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    Answered by RockyForm on March 04, 2015 at 09:48 PM

    Hello:

    Yes I can now access the form and the emails!!  Thank you!

    Karren

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    JotForm Support

    Answered by Charlie on March 05, 2015 at 03:25 AM

    In behalf of my colleagues, you're welcome.

    Please do feel free to contact us again if you need any assistance.

    Thank you.