What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    HELP ASAP!!! Form is stuck and won't save.

    Asked by susan2650 on March 04, 2015 at 05:44 PM

    I am able to make edits to one of my forms, but it won't save or go to preview. When I press those buttons nothing happens. They blink but don't do anything. I've tried putting the form's url in another browser tab, and when I do, nothing comes up at all - it's completely blank. When I open another browser tab and go to jotform and my forms, the form is also blank when I go to edit, but if I look in revisions, I can see yesterday's version. I've made HUNDREDS of edits today and need them saved. What's going on?!!!!

    Page URL:

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    Answered by susan2650 on March 04, 2015 at 05:49 PM

    I'm able to make changes, add/delete items, undo things, etc., but can't preview or save. Is there a way to force save? I'm looking at everything I've done today in one of my brower's tabs, but see nothing in another tab for the same exact url. I really need to fix this ASAP. Please help!

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    JotForm Support

    Answered by david on March 04, 2015 at 06:39 PM


    I believe my colleague has addressed your issue in another thread:


    We try to keep questions of the same nature to single threads to avoid confusion between answers.  Please follow up in the thread above if you are still unable to save your form.

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    Answered by joshua.forgotson on May 14, 2015 at 01:08 AM

    David, I'm having the same problem presently and can't access the thread to which you refer. Your help would be appreciated. Thank you.
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    JotForm Support

    Answered by ashwin_d on May 14, 2015 at 01:27 AM

    Hello joshua.forgotson,

    You are not able to access the thread because it is a private thread. I have moved your question to a new thread and you will be answered here:  http://www.jotform.com/answers/569614 

    Thank you!