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  • Profile Image

    Condition Not Working

    Asked by cmygsa on March 04, 2015 at 10:02 PM

    Condition #2 of my form is not working as I edit submissions that are dated prior to 2/28/2014.  It was working earlier this week, but now it's not.  It's supposed to add a $15 late fee if the Date Submitted is after 2/28/2014.  When I go to edit a submission from a date prior to that it's still adding the $15 late fee.  Please fix.

    Thanks,

    Alissa

    Page URL:
    http://form.jotformpro.com/form/43235427567964

    Submissions thanks edit a submission fee
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 05, 2015 at 07:03 AM

    Hello Alissa,

    I'm sorry for the trouble caused to you.

    Upon checking the condition you have added in your form for "Late Fee", I found that you have added an "OR" condition as well which checks if "Age Group" is not equal to "15U" then also $15 is added in "Late Fee" text box. Please check the screenshot below:

    I also check the submissions you have received and found that you have only received 6 submissions which has age group as "15U". That could be the reason why you see that $15 is being added when you edit submissions.

    I would suggest you to either delete the "OR" condition you have added and that should solve your problem.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 05, 2015 at 09:26 AM

    Hello Alissa,

    Okay but if you want to retain the condition you have added, it will always add $15 if any of the condition matches. In your case, majority of submissions falls into this category where the condition matches and that is the reason why $15 is always added.

    I would suggest you to go ahead and separate the conditions you have added in form and that should solve your problem. The conditions should be separated as displayed in the screenshot below:

     

    You may like to test the following cloned form where I have updated the conditions and it seems to work as expected:  http://form.jotformpro.com/form/50634104021942? 

    Feel free to clone this form for a closer look. The following guide should help you in form cloning:  https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL 

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image

    Answered by cmygsa on March 05, 2015 at 09:43 AM

    I tried it.  Didn't work.  I came up with another work around that is working.  I removed the 15U condition to the condition above and added a new condition that states when age group = 15U, then make Total Due $160.  That worked.

    Thanks for your help!

    Alissa

  • Profile Image

    Answered by cmygsa on March 05, 2015 at 09:47 AM

    Well, I thought it was working, but it's not...  Any other thoughts?

    Thanks,

    Alissa