What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    double charges

    Asked by israeldeafsport  on March 05, 2015 at 05:38 AM

    Hello,

     

    There are 2 double charges on 02/28/15, would like to delete one and repay $ 90

    Thank you very much

    double charges
  • Profile Image
    JotForm Support

    Answered by Welvin on March 05, 2015 at 09:46 AM

    Hi,

    Only our billing department can handle a refund request for payments that are made through Paypal direct. I have already added it our list. It should be processed within one to two weeks. You will be notified in this thread when it's already set.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by Welvin on March 05, 2015 at 09:48 AM

    I forgot to mention that you have already cancelled the Subscription: S-7NY45361NY996524F  so there's no need to do anything. Just wait for our update regarding the refund.

    As for the active subscription, you have the S-95S95372TX2929234 for your account. This subscription is active since February 28, 2013.

    Thank you!

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on March 05, 2015 at 06:29 PM

    I've refunded one of the subscriptions, your account will be active through the active one as explained above.