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    Responder email not displaying link and other customization

    Asked by annieprice on March 05, 2015 at 08:57 AM

    Hi there, I have set up an autoresponder email for my form Sapphire Receipt that has a link contained within the body of the email. When the email is received, this link is missing along with any customisation that I have done to the email.








    annie price

    Payment received

    Summer Term - Diamonds

    Amount Received






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    Answered by Carina on March 05, 2015 at 10:43 AM

    I inspected the form and you have different configurations for the email notification (which is sent to you) and the auto-responder (sent to the user):

    Email Notification


    I made a test submission and received the auto-responder with the link:

    If you wish the email notification to display these information also you can edit also the email notification.
    Let us know if we can assist you further.