What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Star Rating is showing dropdown with numbers on my website, but shows stars in the form builder

    Asked by luskys on March 05, 2015 at 09:55 AM

    I have a very standard "contact us" form that I use and i've selected the rating option of stars.  When I'm on JotForm editing my form, it shows that my selection is stars.  When I visit my website it defaults to numbers, then when I select a number it changes to stars.

    Page URL:
    http://luskys.com/comment--links.html

    Selection shows JotForm selected select
  • Profile Image

    Answered by Ben on March 05, 2015 at 11:19 AM

    The issue is caused by a conflicting code on your website causing the jotform to not load completely.

    To fix this, please use iframe embed code and your jotform will look like it does when you access it directly: http://form.jotform.us/jsform/50434138534148

    Do let us know how it goes.

  • Profile Image

    Answered by luskys on March 05, 2015 at 12:09 PM

    Thank you, that solved the issue!

  • Profile Image

    Answered by Ben on March 05, 2015 at 01:11 PM

    You are welcome :) I am glad to hear that it is working properly now for you :)

    Do let us know if you have any further questions or issues and we would be happy to assist.