What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My client is unable to submit a form after mutiple tries. This has never happened before.

    Asked by AmyGrace on March 05, 2015 at 12:28 PM

    What can I do?  I send the link to clients as they need it.  It has never happened before.

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    JotForm Support

    Answered by david on March 05, 2015 at 01:54 PM


    If you are able to complete the form and the client is not, there may be something wrong on their end.  Recommend to them that they try a different web browser, Google Chrome usually works best with our forms, FireFox also works really well.  If you would like us to have a look at your form to make sure everything is indeed functioning properly, let us know the form you are having issues with and we will be happy  to have a look.