What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can't understand why my plan is still working?

    Asked by pleymo on March 05, 2015 at 12:57 PM

    Hi, I paid for premium plan 2015-01-27. Can't understand why my plan is still working? I didn't pay for the following months. And how can I stop the automatically payment from my credit card?

     

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    JotForm Support

    Answered by Kiran on March 05, 2015 at 02:19 PM

    Please be noted that JotForm is a subscription based service and it automatically renews for the following months. It needs to be cancelled the subscription manually. I see that the automatic payment which was due on Feb 27th has failed due to an issue with the credit card.

    I've now cancelled the subscription for you so that you'll not be charged again and set your account to Free subscription plan. You can always upgrade your account at any point later as you need it.

    Let us know if you need any further assistance. We will be happy to help.

    Thanks!