What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why does this form keep disappearing?

    Asked by f4phantom5657 on March 05, 2015 at 06:01 PM

    I love your product, except I can't keep this form appearing consistently for my page:

    http://amicicustomleather.com/free-leather/

    Sometimes it's there, and other times it is not.  After while, it appears again.

     

    As far as I can tell, the form on the custom order page has not disappeared yet, what's the difference?

    http://amicicustomleather.com/custom-orders/

     

    I would seriously consider upgrading my account because I love the designer and ease of use, but I have no confidence.  Meanwhile, I'm losing interested customers because they don't see the form. 

     

    Please help.

     

     

    Page URL:
    http://amicicustomleather.com/free-leather/

    disappearing form disappear
  • Profile Image
    JotForm Support

    Answered by EltonCris on March 05, 2015 at 07:37 PM

    Hi,

    Your form appears to be working fine here. I have reloaded the page a few times and they continue to appear. I have tried it on Chrome, Firefox and IE.

    Screenshots:

    Firefox:

    Chrome:

    IE

    I can tell that your form is in good standing. However, if you continue to encounter the problem on your page, I would suggest to re-embed your form using iframe embed code. If the problem is caused by script conflicts, iframe embed should resolve this. https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Let us know if you have further questions or if you need further help. Thanks!