Why does this form keep disappearing?

  • Profile Image
    f4phantom5657
    Asked on March 05, 2015 at 06:01 PM

    I love your product, except I can't keep this form appearing consistently for my page:

    http://amicicustomleather.com/free-leather/

    Sometimes it's there, and other times it is not.  After while, it appears again.

     

    As far as I can tell, the form on the custom order page has not disappeared yet, what's the difference?

    http://amicicustomleather.com/custom-orders/

     

    I would seriously consider upgrading my account because I love the designer and ease of use, but I have no confidence.  Meanwhile, I'm losing interested customers because they don't see the form. 

     

    Please help.

     

     

  • Profile Image
    EltonCris
    Answered on March 05, 2015 at 07:37 PM

    Hi,

    Your form appears to be working fine here. I have reloaded the page a few times and they continue to appear. I have tried it on Chrome, Firefox and IE.

    Screenshots:

    Firefox:

    Chrome:

    IE

    I can tell that your form is in good standing. However, if you continue to encounter the problem on your page, I would suggest to re-embed your form using iframe embed code. If the problem is caused by script conflicts, iframe embed should resolve this. https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Let us know if you have further questions or if you need further help. Thanks!