What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    not receiving password reset email

    Asked by james  on March 05, 2015 at 06:23 PM

    I've been trying to get my forgotten password for over an hour now    why am i not getting the email??

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    JotForm Support

    Answered by Kiran on March 05, 2015 at 07:49 PM

    Hello James,

    I see that the email is in our bounce list and hence you are not receiving emails to this address. I've now removed it from the bounce list and it should be fine now. Please try requesting for a password reset now.

    Please get back to us if you need any further assistance. We will be happy to help.