not receiving password reset email

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    Asked on March 05, 2015 at 06:23 PM

    I've been trying to get my forgotten password for over an hour now    why am i not getting the email??

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    Answered on March 05, 2015 at 07:49 PM

    Hello James,

    I see that the email is in our bounce list and hence you are not receiving emails to this address. I've now removed it from the bounce list and it should be fine now. Please try requesting for a password reset now.

    Please get back to us if you need any further assistance. We will be happy to help.