My clients are having issues submitting their jotform

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    AmyGrace
    Asked on March 05, 2015 at 09:43 PM

    Not sure what's going on.  I've been using jotform for a while and never had this happen.  The only thing that I added recently was picture ID and a captcha.  I have removed those in hopes that that was the problem.

    <script type="text/javascript" src="//form.jotform.us/jsform/40458030010133"</script>

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    Ben
    Answered on March 06, 2015 at 05:22 AM

    Based on what you have mentioned and the code provided in your post, I believe that the issue is not with the jotform, but that there was a change on your website that is now including the code that does not allow the jotform to fully / properly load.

    To resolve this, please re-embed your jotform using iframe embedding code.

    Do let us know how it goes.