What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My clients are having issues submitting their jotform

    Asked by AmyGrace on March 05, 2015 at 09:43 PM

    Not sure what's going on.  I've been using jotform for a while and never had this happen.  The only thing that I added recently was picture ID and a captcha.  I have removed those in hopes that that was the problem.

    <script type="text/javascript" src="//form.jotform.us/jsform/40458030010133"</script>

    Page URL:

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    Answered by Ben on March 06, 2015 at 05:22 AM

    Based on what you have mentioned and the code provided in your post, I believe that the issue is not with the jotform, but that there was a change on your website that is now including the code that does not allow the jotform to fully / properly load.

    To resolve this, please re-embed your jotform using iframe embedding code.

    Do let us know how it goes.