Blank Excel File when Downloading Submissions

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    Asked on March 06, 2015 at 03:20 AM



    The same problem again,this morning there are no submissions in my form.There should be more than 2000 submissons,when i push excel button.Please help us about this problem.



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    Answered on March 06, 2015 at 09:36 AM

    Hi canefew,

    I do apologize that you are still having an issue with your Excel report. 

    We are currently experiencing an issue with reports at this time. This has been passed on to our developers and they are currently looking into having the issue resolved.

    You will be updated on this thread once the issue has been resolved.

    Thank you.

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    Answered on March 06, 2015 at 10:08 AM

    I did a test on your account and was able to get the file downloaded with the submission data showing.

    Please attempt to download the Excel file again.

    Thank you.

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    Answered on March 06, 2015 at 10:50 AM

    Our apologies! I have just tried downloading the excel file of your form submissions and I was able to open it without any issues, the submissions are there. It must be a temporary problem so please try it again and see what will happen.

    I look forward to your reply!