What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Blank Excel File when Downloading Submissions

    Asked by canefew on March 06, 2015 at 03:20 AM

    Hi,

     

    The same problem again,this morning there are no submissions in my form.There should be more than 2000 submissons,when i push excel button.Please help us about this problem.

     

    Thanks,

    Submissions problem excel thanks
  • Profile Image

    Answered by Shadae on March 06, 2015 at 09:36 AM

    Hi canefew,

    I do apologize that you are still having an issue with your Excel report. 

    We are currently experiencing an issue with reports at this time. This has been passed on to our developers and they are currently looking into having the issue resolved.

    You will be updated on this thread once the issue has been resolved.

    Thank you.

  • Profile Image

    Answered by Shadae on March 06, 2015 at 10:08 AM

    I did a test on your account and was able to get the file downloaded with the submission data showing.

    Please attempt to download the Excel file again.

    Thank you.

  • Profile Image
    JotForm Support

    Answered by Welvin on March 06, 2015 at 10:50 AM

    Our apologies! I have just tried downloading the excel file of your form submissions and I was able to open it without any issues, the submissions are there. It must be a temporary problem so please try it again and see what will happen.

    I look forward to your reply!

    Thanks