Excel export files get corrupted after changes were made to the spreadsheet

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    Asked on March 06, 2015 at 11:36 AM



    I have been downloading Excel files from submissions that I have been collecting on Jotform. After downloading the excel file, I open it and make a change. When I go to save the file, the excel file I get an error message that says the following:


    Microsoft Error Reporting log version: 2.0

    Error Signature:
    Exception: EXC_BAD_ACCESS
    Date/Time: 2015-03-06 16:32:03 +0000
    Application Name: Microsoft Excel
    Application Bundle ID: com.microsoft.Excel
    Application Signature: XCEL
    Application Version:
    Crashed Module Name: Microsoft Excel
    Crashed Module Version:
    Crashed Module Offset: 0x00924539
    Blame Module Name: Microsoft Excel
    Blame Module Version:
    Blame Module Offset: 0x00924539
    Application LCID: 1033
    Extra app info: Reg=en Loc=0x0409
    Crashed thread: 0


    I have tried downloading from multiple browsers on different computers and have the same issue each time. I have tested non-Jotform excel files and they work fine.

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    Answered on March 06, 2015 at 01:14 PM


    Thank you for reporting this to us. I have forwarded your issue to our development team so they can have this issue fixed as soon as possible.

    In the meantime, I would suggest downloading the submissions in the same excel format but instead of making changes to the downloaded file, copy all the information to a new spreadsheet and make the necessary adjustments there.

    All updates regarding your excel issue will be communicated to you via this thread. We would like to apologize for any inconvenience caused.


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    Answered on March 10, 2015 at 04:03 AM


    The problem should now be fixed. Could you please let us know about the results? Unfortunately we are not easily able to replicate the exact issue.

    Kind regards