What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account was suspended!

    Asked by Deepak Surya  on March 06, 2015 at 12:26 PM

    Hi, My account was suspended by your  automatic phishing detector service. However, Ive used a passwordfield for gmail just to prank my friend and he too knows it. If it is a violation, i would like to delete it or even u could delete it. But i have another important form in that account which took days to create. So i request u unsuspend my account so as to continue using my another form which is already available. I just dont know that giving a password field in wrong. Sorry again!



    Hoping for a good reply


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    JotForm Support

    Answered by david on March 06, 2015 at 02:16 PM


    I checked your account and everything does appear to be used for legitimate purposes.  I checked your forms and I was actually unable to find any with a password field.  I reactivated your account but if you do have a form with a password field, it will cause your account to be suspended again.  I would suggest removing it asap. 

    Let us know if you have any further questions and we will be happy to help.