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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Excel files are being downloaded blank. Urgent!

    Asked by ccancinoh on March 06, 2015 at 12:51 PM

    Exporto la información de mis formularios a un excel, y el archivo se descarga en blanco, he intentado toda la mañana y no he tenido éxito, necesito con suma urgencia rescatar los documentos!!!!!!

     

    Ayuda porfavor..

     

    http://www.jotformz.com/form/43502932428655

    http://www.jotformz.com/form/43524298773667

     

    Necesito urgente los dos excel completos de esos dos formularios, si pueden obtenerlos, les ruego me los envien ccancinoh@uc.cl

     

    GRACIAS

    Page URL:
    http://www.jotformz.com/form/43502932428655http://www.jotformz.com/for<br/>m/43524298773667

    Screenshot
    excel www href mailto
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on March 06, 2015 at 02:31 PM

    Pude bajar los Excel sin ningun problema, harías bien si reseteas tu navegador pues podría haber un problema. Para ayudarte, he bajado los archivos por tí y te los envié via email

    Saluditos!

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    JotForm Support

    Answered by alp_deniz on March 09, 2015 at 11:44 PM

    Hello,

    The problem has been resolved recently. Please accept our apologies for any inconvenience.

    Kind regards