- carsonmediamarketingAsked on March 06, 2015 at 01:37 PM
This is the second time I have created a form and it dissappears? I am getting the notification when it filled out but I can't find the form to edit it. Thanks for your help.
- JotForm SupportdavidAnswered on March 06, 2015 at 03:16 PM
I tried checking your site for the personality test form and I am unable to find it. Usually when you create a form and it does not show up in your account, it was created with a "Guest" account while you are not logged in. We can move these forms to your registered account if you would like. All we need to know is the form ID# or a link to the form. Unfortunately I was unable to find it in your page. Just let us know a link to the form or where it is embedded and we will see what we can do.
- carsonmediamarketingAnswered on March 06, 2015 at 03:23 PM
I gave you the link already. Its right above your comments. I just clicked on it and it took me directly to the form. Here is the form ID#: 50172336711144
- JotForm SupportdavidAnswered on March 06, 2015 at 03:25 PM
Sorry about that, it wasn't loading for me in your page. The form was indeed under a "Guest" account. I have moved it to your registered account. Let us know if there is anything else we can help you with and we will be happy to do so.
- carsonmediamarketingAnswered on March 06, 2015 at 03:31 PM
Thank you very much. I guess I have to make sure I'm logged in is that what you are saying?
- CarinaAnswered on March 06, 2015 at 05:15 PM
Yes, it is very important to make sure you are logged in while creating forms, else they will be saved under a guest account and it will create future difficulties in accessing and editing the form/submissions.
If you need further support please let us know.