- chicoctstudyAsked on October 26, 2011 at 12:46 PM
Sometimes when participatns submit their forms, jot forms gives an error and as a result I lost my data. I am a graduate student conducting research and cannot afford to lose my data. I am also paying jotforms $9 a month for that. Please tell me if there is a way to either 1: have participants save their data before they submit them. 2. any other way to fix this problem
- JotForm SupportabajanAnswered on October 26, 2011 at 01:26 PM
Our apologies for all inconvenience caused. There's a way for participants to save their data before submission but do you have information on what the error states?
- chicoctstudyAnswered on October 27, 2011 at 10:29 AMUnfortunately not! Because my participants closed the page!
- fxrAnswered on October 27, 2011 at 11:15 AM
as I suggested on your other post, please try using the http://www.jotform.com/form/xxxx naming convention in your script embed code.
This may help. Please keep us updated if many users continue to report issues with your form 'errors'
The exact nature and wording of any error messages would really help any future troubleshooting.
You can add abajans' suggestion to your form(s), so that if any future problems do arise, at least your users will be able retrieve some of the data they have entered.