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JotForm Support Manager
I was able to download it and see the submissions, so I've downloaded the file and sent it to you via email.
I've also opened a ticket to fix this problem
I think all websites also have this problem because they want to help a lot of the same problems
Could you please try downloading the file in a new - different browser (Firefox or Chrome)?
The reason why I ask this is because we are not able to recreate the issue and can download the reports so would like to check if the reason might be on your side (at this time).
As my manager Jeanette has mentioned above this is already raised to our developers for inspection so they will take a look at what is going on.
I would also like to ask you if you can download Excel report (different way): How to create an Excel Report?
Hello,The issue is now fixed and downloads should work perfectly. Thank you for your understanding.