What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by matriculasculturachia on March 06, 2015 at 02:24 PM

    I got a big problem i have already my form register but when i want to download the results of my form the file is empty what i can do to solve this problem.

    i need so urgent this information


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    JotForm Support

    Answered by BDAVID on March 06, 2015 at 04:21 PM

    I was able to download the submission data as excel file, it might be temporary glitch, could you please try the following:

    1) Clearing your forms cache.

    2) Clear your browsers cache.

    3) Try in different browsers. 

    Let us know if the issue persist, we will be glad to assist you.