PROBLEM TO EXPORT MY FORM IN A EXCEL SPREEDSHET

  • matriculasculturachia
    Asked on March 6, 2015 at 2:24 PM

    I got a big problem i have already my form register but when i want to download the results of my form the file is empty what i can do to solve this problem.

    i need so urgent this information

     

  • David JotForm Support Manager
    Replied on March 6, 2015 at 4:21 PM

    I was able to download the submission data as excel file, it might be temporary glitch, could you please try the following:

    1) Clearing your forms cache.

    2) Clear your browsers cache.

    3) Try in different browsers. 

    Let us know if the issue persist, we will be glad to assist you.