What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm trying to upgrade but it will not accept my Credit Card. Can someone call me 586-489-7917

    Asked by BobWest on October 26, 2011 at 01:08 PM
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    JotForm Support

    Answered by liyam on October 26, 2011 at 03:03 PM

    Hello BobWest,

    Unfortunately, we don't have a contact center services to handle phone conversations with customers.

    I have just checked your account and saw that you recently upgraded your subscription to Premium.  The error that you're receiving is probably due to an attempt of getting yourself double charged that's why Plimus' system is rejecting your order.  You do not need to make another order.

    If you have other questions or concerns, please do let us know.

    Thank you for subscribing with us!