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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Custom URL says already in use

    Asked by MerleRBC on March 06, 2015 at 03:29 PM
    I cloned the form per your instructions but now would like to save it as a secure form with a custom URL named "CallReport". It says that Call Report is already in use but when I go to preview the form, the url is: http://form.jotformpro.com/form/50645431999971.

    How do I change it so the link is persistently: https://secure.jotformpro.com/MerleRBC/CallReport and the preview shows the same secure link? (The secure form feature seems to not be save-able?)

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    JotForm Support

    Answered by Kiran on March 06, 2015 at 03:35 PM

    It seems that you have named the old report as CallReport and hence you are not being able to name it again to the cloned form. The custom form name is unique and can be used for only one form. In order to use it to your clone form, you'll need to remove the custom name from the other JotForm by accessing Form Embed wizard so that you'ld be able to use it on the clone form.

    Hope this information helps.