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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Excel file in blank

    Asked by Mario Vera on March 06, 2015 at 03:50 PM

    hello,

    when I try download my form entries via excel file, is empty.

     

    can you help me? My account is: vyabogados

    Page URL:
    http://tuprimerapega.cl

    excel excel file in hello my account
  • Profile Image

    Answered by Carina on March 06, 2015 at 05:32 PM

    I tested and could replicate the same situation:

    I forwarded this situation to our developers so they can analyse better this situation.

    They will contact you via this thread once they have an update on this situation.

    If you need further support please let us know.

  • Profile Image
    JotForm Support

    Answered by alp_deniz on March 09, 2015 at 07:06 AM

    Hello,

    A possibly related problem is fixed and submissions should be displaying as usual. Would you please let us know if there is still an issue?

    All the best

  • Profile Image
    JotForm Support

    Answered by alp_deniz on March 09, 2015 at 12:20 PM

    Hello,

    This issue is identified and fixed. Please accept my apologies for any inconvenience.

    Kind regards,

    Alp