What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why aren't my clients receiving the secure link?

    Asked by jenniferdennisontravel on March 06, 2015 at 04:05 PM

    When I send the link to my clients, I always check the box to send the secure link, then copy the link. However, I've noticed that I'm receiving mostly unsecure responses. Why is this happening? I need the secure responses and have upgraded the account in order to have them.



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    JotForm Support

    Answered by BDAVID on March 06, 2015 at 05:42 PM

    What is the form? Based on your last form edit, I checked your jotform called "Outside Agents Consent Form with Deposit or Additional Payment Option", and it is not secured:

    Please try the following:

    1) Log out of your account.

    2) Clear your browsers cache.

    3) Log in at: https://www.jotform.com/, and clear your forms cache.

    4) Go to the edit mode of your jotform, and click the secure form check box.

    5) Make sure to click the saved button.

    Let us know what happens, we will be glad to assist you.