What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Upload Space usage

    Asked by munchie on March 06, 2015 at 04:39 PM

    ~2.9 Gigs is used of my Upload Space

    that seems like a lot.

    am i storing old images from when creating

    and if so, how do i manage my storage?


    Thank you,

    Geoff Brown


  • Profile Image
    JotForm Support

    Answered by jonathan on March 06, 2015 at 06:22 PM

    Hi Geoff,

    From what I see on your account, the form FTP   http://www.jotformpro.com/form/50436626968971 seems to be the one that have all the upload submissions.

    You can view the form submission data and upload submissions in your My Form's View Submissions page.

    If you need to lessen the current storage/uploads number of your account, you will need to delete the Upload field on the form to delete the uploaded files also.

    OR delete submissions to delete also the entire submission data and the uploaded data.  

    Please take NOTE:  Deleted submission data are permanently gone

    So take extra caution before deleting them. Make sure you have a backup a copy of the submission data in case you need them for further use.

    I noted that your jotform is integrated to FTP also.

    If the submission upload data also already have a copy on your FTP account, it can be safe to remove the existing submission upload in your form. This will lessen your current storage spaced used on your JotForm account.

    Hope this help. Let us know if you need further assistance.