Form submissions not emailed to me

  • Profile Image
    anitahodzic
    Asked on March 06, 2015 at 04:43 PM

    My submissions no longer get emailed tome directly.  why is that?  I didn't change anything?

     

    My notification stills says to email me.  In fact, when I do a test email it works but when I go to the form on my website and submit it the email never comes.  If I log in and check submissions they are there.

     

    What is happening?

     

    Need this issue resolved asap!

  • Profile Image
    BDAVID
    Answered on March 06, 2015 at 06:12 PM

    Have you checked you spam folder? I see your email notification is not properly setup:

    Please assign "noreply@jotform.com" to the Sender-Email field. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com