What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form submissions not emailed to me

    Asked by anitahodzic on March 06, 2015 at 04:43 PM

    My submissions no longer get emailed tome directly.  why is that?  I didn't change anything?


    My notification stills says to email me.  In fact, when I do a test email it works but when I go to the form on my website and submit it the email never comes.  If I log in and check submissions they are there.


    What is happening?


    Need this issue resolved asap!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by BDAVID on March 06, 2015 at 06:12 PM

    Have you checked you spam folder? I see your email notification is not properly setup:

    Please assign "noreply@jotform.com" to the Sender-Email field. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com