- JimSicklerAsked on March 06, 2015 at 05:20 PM
I just received an order from my Jotform order form. It shows a calculation amount of $18.00 but a "My Products" charge of $46.00 How is that possible? I thought the calculation total was automatically transferred to the Paypal charges.
- JotForm SupportdavidAnswered on March 06, 2015 at 06:47 PM
I cloned your form to test it and I was unable to reproduce the issue of the calculation not being the same as the value forwarded to PayPal. Each time I entered a submission to my test form, the value that was shown in the calculation field was the value passed to PayPal:
I tried several different product combinations and each one produced the same result, the calculation field value matched the order amount. This should not be possible, I am actually unsure why this has occurred. If it happens again, let us know and we will be happy to have another look.
No matter what I try though, the calculation value and the value passed to the payment field are the same.