Calculations passed to payment field to not match the calculation value

  • JimSickler
    Asked on March 6, 2015 at 5:20 PM

    I just received an order from my Jotform order form. It shows a calculation amount of $18.00 but a "My Products" charge of $46.00  How is that possible? I thought the calculation total was automatically transferred to the Paypal charges.

    Jotform Thread 528519 Screenshot
    Page URL: http://form.jotformpro.com/form/50475781285968
  • David JotForm Support
    Replied on March 6, 2015 at 6:47 PM

    Hi,

    I cloned your form to test it and I was unable to reproduce the issue of the calculation not being the same as the value forwarded to PayPal.  Each time I entered a submission to my test form, the value that was shown in the calculation field was the value passed to PayPal:

    Calculations passed to payment field to not match the calculation value Image 1 Screenshot 30

    Calculations passed to payment field to not match the calculation value Image 2 Screenshot 41

    I tried several different product combinations and each one produced the same result, the calculation field value matched the order amount.  This should not be possible, I am actually unsure why this has occurred.  If it happens again, let us know and we will be happy to have another look.

    No matter what I try though, the calculation value and the value passed to the payment field are the same.