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    Received Paypal payment but no form submission

    Asked by Pam on March 07, 2015 at 05:40 PM

    Username:  FYFASoftball

    I built a registration form with Paypal integration.  I had a team pay with PayPal successfully but I didn't get a form submission.  I can't figure out what I did to create that situation.  How do I fix my form so that teams can pay with PayPal and we get the information on the form?



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    JotForm Support

    Answered by jonathan on March 07, 2015 at 06:04 PM

    You actually have http://www.jotform.us/form/50537403395152

     embedded a Payment form within another form http://www.jotform.us/form/50394248097159

    If you checked the Paypal Form http://www.jotform.us/form/50537403395152 it doesn't have any submission yet.


    user guide: -How-to-view-Submissions

    So, there is no Paypal payment that will go to your account.

    Can you please confirm if you actually received payments in your paypal account? 

    Can you provide to us the transaction details of the payment done.

    We will investigate further once we have more information about the issue.




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    Answered by FYFASoftball on March 07, 2015 at 06:24 PM

    We got this receipt from PayPal that includes the items (1 registration fee and 3 doubleheaders) and the 2.2% "sales tax" that we added for the PayPal fee.  It definitely appears to be from Jotform.

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    Answered by FYFASoftball on March 07, 2015 at 06:26 PM

    I thought I had followed the multiple payment form creation instructions properly.  I did have another team create an invoice and that both created a form submission and a invoice submission receipt.

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    Answered by Sean on March 08, 2015 at 08:47 AM

    Thank you for the requested information. I will be providing an update on your issue soon.


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    Answered by Sean on March 08, 2015 at 09:23 AM

    I believe you are referring to this guide https://www.jotform.com/help/182-How-to-Create-a-Basic-Multiple-Payment-form?

    I happened to find the submission for the receipt provided above.

    In the submission interface for this form: http://www.jotform.us/form/50537403395152 


    For a transaction to go through the submit button will have to be clicked on that form. Base on my checks, you have created 3 different forms, the main form with all the questions and the iFrame window http://www.jotform.us/form/50394248097159, a form with the PayPal payment tool http://www.jotform.us/form/50537403395152 and another with purchase order payment tool http://www.jotform.us/form/50537548669166.

    Each of these forms have an individual submit button which means that when the submit button is being clicked only the information entered on the main form will be sent to your email and the PayPal transaction would not go through. It appears that only the  submit button for the PayPal form was clicked - somehow form the receipt provided above - so only that information was captured (screenshot provided above).

    The correct way to have a multiple payment form is to create a form with all the required questions and add the Paypal Payment tool. You would then clone  that form and remove the PayPal payment tool and add the purchase order payment tool to that cloned form.

    You would then create a separate form with the Payment options and use the iFrame embed widget to add these two forms (identified earlier) to your newly created form.

    Here is a test form for example:

    I hope this helps. Do let us know if further clarification is needed.


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    Answered by FYFASoftball on March 08, 2015 at 12:32 PM


    I think I did it correctly this time.  Could you check it to verify for me please?


    Thank you!


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    Answered by Sean on March 08, 2015 at 02:11 PM

    Yes that is it. You have done it correctly this time. :)

    If you need our assistance further, feel free to contact us and we will be more than happy to help out.