What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can you help me understand the Premium monthly subscription plan

    Asked by jclaudio on March 07, 2015 at 06:21 PM

    Please, I wonder how the plan process paid if the premium when trading turns month, the 1000 return to be used, when it arrives in 1000 have to buy again?

     

    The monthly subscription is?

     

    If I need to cancel, how it works?

     

    The release for the premium membership is automatic?

     

    Thank you and I look the return.

     

    Jorge - Brazil

    monthly subscription and thank in
  • Profile Image

    Answered by Sean on March 08, 2015 at 08:25 AM

    I believe you would like to know what are the processes involved in the monthly Premium subscription? When you apply to a premium subscription, you are given a monthly limit of 1000 submissions (secure (SSL), non-secure and payment separately - 1000 submissions each).

    If you exceed any one of these submission limits, your forms will be disabled automatically until the 1st of the following month when all your limits will be refreshed. Monthly subscriptions are being charged on a monthly basis to which ever payment method you have selected (Paypal, credit card or debit card). The premium subscription fee is $9.95 monthly - you can view it here: http://www.jotform.com/pricing 

    If you would like to cancel your subscription for any of the paid accounts, you can access your billings page in your account settings and select the Free account. The option for you to cancel your existing subscription will be provided at that time.

    When you say the release for the premium subscription is automatic, I take it that you would like to know if your following subscription charges will be dropped immediately? When you cancel your subscription, a time is being scheduled for your account to be downgraded. From the date you unsubscribe to the plan, all further charges will not be applied to your PayPal account or credit card. I hope this answers your question. Do let us know if further clarification is needed.

    Regards