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I do apologize for the issue that you are experiencing with downloading your data to an Excel file.
We have had reports of submissions not downloading and the issue is currently being looked into. I did however do a test download on your account and was able to get the submissions download.
Please try to download the submissions once again. If you are still experiencing an issue, please inform us. You can also get your Excel file by using an Excel Report.
I hope this helps, please inform us if you need further assistance.