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    Why in the excel archive there are not date ?

    Asked by alejandro on March 07, 2015 at 08:34 PM

    When i export the form to the excel archive, the archive download but there is no any date in there, just the titles to the form view, but the infomation no view.

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    Answered by Shadae on March 08, 2015 at 09:54 AM

    Hi alejandro,

    I do apologize for the issue that you are experiencing with downloading your data to an Excel file.

    We have had reports of submissions not downloading and the issue is currently being looked into. I did however do a test download on your account and was able to get the submissions download. 

    Please try to download the submissions once again. If you are still experiencing an issue, please inform us. You can also get your Excel file by using an Excel Report.

    I hope this helps, please inform us if you need further assistance.

    Thank you,