why the export file excel doesn´t work?

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    Asked on March 08, 2015 at 05:20 PM


    my excel export file are empty. I've never seen before. could you help me?


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    Answered on March 08, 2015 at 07:35 PM

    Hi randobike,

    I do apologize for the issue that you are experiencing with downloading your submissions.

    We have had reports of submissions not downloading and the issue is currently being looked into. I did however do a test download on your account and was able to get the submissions download. 

    Please try to download the submissions once again. Please inform us if you are still experiencing an issue with having the submissions downloaded.

    You can also get your submissions in an Excel file if you use our Excel Report.