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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I created a form but unable to find it in my account.

    Asked by KDEEE on March 09, 2015 at 12:11 AM

    I created a form and now I can't find it in my account.

    My user name is KDEE and my email is usmcrevived2014@gmail.com

    Here is the link for my form. Clients filling out the form are having problems when submitting the form.

    After clicking the submit button the form hangs at "Please Wait" and never submits.

    https://secure.jotform.us/form/42003648890152

     

    Thanks for any help.

    Page URL:
    https://secure.jotform.us/form/42003648890152

    lost form JotForm name please wait User Name
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 09, 2015 at 04:34 AM

    Hello KDEEE,

    Upon checking the form #42003648890152, I found that it is not in your account but associated with another account with username ""kdsr". The email address used in this account is also "usmcrevived2014@gmail.com".

    Since both the account as same email address, do you want us to transfer this form to your account with username "KDEEE"? Do get back to us on this and we will do the needful.

    I also tested your form and did not find any issue with that. It seems to work fine and I was able to submit your form without any problem. Please check the screenshot below:

     

    Have you embedded your form in your web page where you are having this issue? 

    Please be noted that we cannot answer multiple questions in one thread. Please create a new thread and let us know the web page URL where you have embedded your form and we will take a look. 

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by KDEEE on March 09, 2015 at 02:52 PM

    Yes please transfer to my KDEEE account. thank you

  • Profile Image
    JotForm Support

    Answered by david on March 09, 2015 at 04:08 PM

    Hi,

    I have moved the form as per your request, you should now find it available and usable in your account "KDEEE" .  If there is anything else we can help you with, let us know and we will be happy to assist you.