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    Empty excel file after downloading it in the form submissions page

    Asked by Helmut512 on March 09, 2015 at 03:37 AM



    since a few days all downloads of sumbission enties are empty (xls and csv).

    Is there any workaround for that? Will this be fixed?

    Thank you,



    Page URL:

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    JotForm Support

    Answered by Welvin on March 09, 2015 at 07:14 AM

    Hi Helmut,

    Our developer had just made a fixed about this problem a while ago so please kindly try it again and update us here if the issue persists.

    You can also try our Excel Report option: http://www.jotform.com/help/101-How-to-create-an-Excel-Report

    Thank you and our apologies!

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    Answered by Sascha_Reinhardt on March 09, 2015 at 07:22 AM

    I have the same Problem like Helmut512. I tried this: http://www.jotform.com/help/101-How-to-create-an-Excel-Report and this works finde but the direct Download by using the Excel or PDF Button ist still broken. When do we can expect a bugfix? Thank you
    Kind regards
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    JotForm Support

    Answered by Welvin on March 09, 2015 at 08:36 AM

    Hi Sascha,

    Your problem has been moved to a new thread, kindly check it here: http://www.jotform.com/answers/529407. Will attend to it shortly.