- Helmut512Asked on March 09, 2015 at 03:37 AM
since a few days all downloads of sumbission enties are empty (xls and csv).
Is there any workaround for that? Will this be fixed?
- JotForm SupportWelvinAnswered on March 09, 2015 at 07:14 AM
Our developer had just made a fixed about this problem a while ago so please kindly try it again and update us here if the issue persists.
You can also try our Excel Report option: http://www.jotform.com/help/101-How-to-create-an-Excel-Report.
Thank you and our apologies!
- Sascha_ReinhardtAnswered on March 09, 2015 at 07:22 AMI have the same Problem like Helmut512. I tried this: http://www.jotform.com/help/101-How-to-create-an-Excel-Report and this works finde but the direct Download by using the Excel or PDF Button ist still broken. When do we can expect a bugfix? Thank you
- JotForm SupportWelvinAnswered on March 09, 2015 at 08:36 AM
Your problem has been moved to a new thread, kindly check it here: http://www.jotform.com/answers/529407. Will attend to it shortly.