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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Downloaded submission excel seems to be empty file.

    Asked by mhabraken on March 09, 2015 at 05:14 AM

    Hello,

    I have to make an overview for my department from the subscriptions, but when I download the excel, it is empty. Online I can see the whole list, so it should not be empty.

    Kind regards,
    Michel Habraken

    Page URL:
    http://www.jotform.com/submissions/50273167401346

    excel export is empty
  • Profile Image

    Answered by Yaeosi on March 09, 2015 at 06:01 AM

    I have the same problem, and we need the data to work with it.
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    JotForm Support

    Answered by ashwin_d on March 09, 2015 at 09:30 AM

    Hello Michel,

    I'm sorry for the trouble caused to you.

    There seems to be some glitch where several of our users are unable to export submissions in excel but for some reason we are unable to replicate the issue from here. Our back end team is already aware of this issue and they are already looking into it. We will get back to you as soon as we have any update from them.

    For now, I would suggest you to create an excel report and then you should be able to download it. The following guide should help you on how to create excel report:  http://www.jotform.com/help/101-How-to-create-an-Excel-Report 

    Thank you!

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    JotForm Support

    Answered by Welvin on March 09, 2015 at 05:36 PM

    Hi,

    Just an update that our developers have made a fix for this problem a few hours ago so kindly try it again and let us know if the issue persists to your end. I've tried downloading your form submissions and the data appeared in the excel file without any issues.

    I look forward to your reply.

    Regards

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    Answered by mhabraken on March 10, 2015 at 09:57 AM

    Thank you very much, it is working now! :)

    Have a nice day!

    Kind regards,

    Michel Habraken

  • Profile Image

    Answered by Sean on March 10, 2015 at 12:10 PM

    Hello Michel,

    I am glad this is now working for you. Please contact us if you ever need further assistance.


    Cheers!