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    Downloaded Submission in Excel format shows blank

    Asked by jrfischborn on March 09, 2015 at 08:05 AM

    hello,
    I can do the Download file in excel format however the file comes without the data of the form

    Screenshot
    problem excel format hello Without
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    JotForm Support

    Answered by Charlie on March 09, 2015 at 10:12 AM

    Hi,

    Apologies for the inconvenience, I've escalate this to our back end team so that they can take a closer look. 

    Could you try downloading an excel report type instead, you can follow this guide on how to do that: http://www.jotform.com/help/101-How-to-create-an-Excel-Report. This should give you an excel report of your submissions.

    We'll hear from the back end team when the problem has been fixed.

    Kind regards.

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    JotForm Support

    Answered by Welvin on March 09, 2015 at 05:16 PM

    Hi,

    Just to update you that we've made an update and that should fixed this problem. I have tried it in your last form ID: 50048802522649 and the excel file now contains your submissions. Kindly check and update this thread if the problem persists to your end.

    Thank you and our apologies!