- jrfischbornAsked on March 09, 2015 at 08:05 AM
I can do the Download file in excel format however the file comes without the data of the form
- CharlieAnswered on March 09, 2015 at 10:12 AM
Apologies for the inconvenience, I've escalate this to our back end team so that they can take a closer look.
Could you try downloading an excel report type instead, you can follow this guide on how to do that: http://www.jotform.com/help/101-How-to-create-an-Excel-Report. This should give you an excel report of your submissions.
We'll hear from the back end team when the problem has been fixed.
- JotForm SupportWelvinAnswered on March 09, 2015 at 05:16 PM
Just to update you that we've made an update and that should fixed this problem. I have tried it in your last form ID: 50048802522649 and the excel file now contains your submissions. Kindly check and update this thread if the problem persists to your end.
Thank you and our apologies!