What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Apologies for the inconvenience, I've escalate this to our back end team so that they can take a closer look.
Could you try downloading an excel report type instead, you can follow this guide on how to do that: http://www.jotform.com/help/101-How-to-create-an-Excel-Report. This should give you an excel report of your submissions.
We'll hear from the back end team when the problem has been fixed.
Just to update you that we've made an update and that should fixed this problem. I have tried it in your last form ID: 50048802522649 and the excel file now contains your submissions. Kindly check and update this thread if the problem persists to your end.
Thank you and our apologies!