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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Exported Submission Data is empty when Opened

    Asked by Ruta_N on March 09, 2015 at 08:19 AM
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    Answered by Shadae on March 09, 2015 at 10:15 AM

    Hi Ruta_N,

    I do apologize for the issue that you are experiencing with downloading your submissions into Excel.

    We were made aware of this issue and it has recently been resolved. Can you please try to download your submissions once again. Please confirm if the issue has been resolved for you.

    Thank you.

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    Answered by Ruta_N on March 09, 2015 at 11:47 AM

    The problem continues. Please, help me. 

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    Answered by KadeJM on March 09, 2015 at 01:01 PM

    We do apologize about the continuation of this inconvenience to you. 

    As far as I know our Developer had just applied another hotfix for it roughly 20 minutes ago.

    I checked this again from our end and I can confirm it's working again on my side.

    Can you please try it again now on your end one more time and let us know?

    If you're still having the issue then can you also please tell us which jotform you are trying to download it from?