Empty excel file after downloading it in the form submissions page

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    Sascha_Reinhardt
    Asked on March 09, 2015 at 08:33 AM
    I have the same Problem like Helmut512. I tried this: http://www.jotform.com/help/101-How-to-create-an-Excel-Report and this works finde but the direct Download by using the Excel or PDF Button ist still broken. When do we can expect a bugfix? Thank you
    Kind regards
    Sascha
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    raul
    Answered on March 09, 2015 at 10:17 AM

    Our development team have released a fix to solve this situation.
    Could you please give it another try and let us know if it works for you now?

    We'll wait for your response.
    Thank you.

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    goranwalles
    Answered on March 09, 2015 at 10:25 AM

    it still doesnt work for me !

    empty excel...

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    raul
    Answered on March 09, 2015 at 11:13 AM

    @goranwalles

    I've moved your inquiry to another thread in order to address it properly.
    You can find it here: http://www.jotform.com/answers/529580

    Thank you.

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    Sascha_Reinhardt
    Answered on March 09, 2015 at 04:05 PM

    Thank you now its workin fine again. Thank you for this fast sollution.

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    Carina
    Answered on March 09, 2015 at 05:04 PM

    Thank you for updating us. I'm glad that this situation is solved.

    Please get back to us if further support is needed.