What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
We apologize for this inconvenience.
Our developers have released a fix to solve this issue.
Could you please give it another try and let us know if you still are unable to see data in your files?
If you still are receiving an empty file, please try to create an Excel report.
Let us know the outcome.