What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Unable to export submissions in excel. The excel file seems to be empty file.

    Asked by Yaeosi on March 09, 2015 at 09:23 AM
    I have the same problem, and we need the data to work with it.
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 09, 2015 at 09:30 AM

    Hello Yaeosi,

    I'm sorry for the trouble caused to you.

    Our back end team is already aware of this issue and they are already looking into it. We will get back to you as soon as we have any update from them.

    For now, I would suggest you to create an excel report and then you should be able to download it. The following guide should help you on how to create excel report:  http://www.jotform.com/help/101-How-to-create-an-Excel-Report 

    Thank you!

  • Profile Image
    JotForm Support

    Answered by Welvin on March 09, 2015 at 05:18 PM

    Hi Yaeosi,

    Just to update you that we've made an update and that should fixed this problem. I have tried it in your last form ID: http://www.jotformpro.com/form/42362614704955 and the excel file now contains your submissions. Kindly check and update this thread if the problem persists to your end.

    Thank you and our apologies!