Downloaded submissions in excel format is incomplete?

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    corretordaniel
    Asked on March 09, 2015 at 11:07 AM

    BOA TARDE, NÃO ESTOU CONSEGUINDO FAZER OS DOWNLOADS PELO EXCEL E CSV. OS ARQUIVOS ESTÃO VINDO INCOMPLETOS.

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    Charlie
    Answered on March 09, 2015 at 12:25 PM

    Hi,

    We just got an update to our developers that this issue has been resolved awhile ago, could you try the following before downloading the excel file of the submission:

    1. Log out and log back in of your JotForm account.

    2. Clear your form's cache and browser's cache.

    You can also try downloading the excel report using this guide: http://www.jotform.com/help/101-How-to-create-an-Excel-Report.

    Do let us know if the problem still persist after this.

    Thank you.