- corretordanielAsked on March 09, 2015 at 11:07 AM
BOA TARDE, NÃO ESTOU CONSEGUINDO FAZER OS DOWNLOADS PELO EXCEL E CSV. OS ARQUIVOS ESTÃO VINDO INCOMPLETOS.
- CharlieAnswered on March 09, 2015 at 12:25 PM
We just got an update to our developers that this issue has been resolved awhile ago, could you try the following before downloading the excel file of the submission:
1. Log out and log back in of your JotForm account.
You can also try downloading the excel report using this guide: http://www.jotform.com/help/101-How-to-create-an-Excel-Report.
Do let us know if the problem still persist after this.