What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
We just got an update to our developers that this issue has been resolved awhile ago, could you try the following before downloading the excel file of the submission:
1. Log out and log back in of your JotForm account.
You can also try downloading the excel report using this guide: http://www.jotform.com/help/101-How-to-create-an-Excel-Report.
Do let us know if the problem still persist after this.